Our products are created in close cooperation with small manufacturers from Portugal. If you want to know more about our producers, you can find more information here.

In addition to our online shop, we work with a handful of small shops where you can find a selection of our range. We also have our own shop in Cologne.

Sustainable action is very important to us at onomao. Our rugs are woven from leftover fabrics from the Portuguese fashion industry and are therefore made from recycled materials. The clay of our ceramics comes from the region of our pottery and is a purely natural product. We see fair trade with our producers and transparency as a basic requirement. Production within the EU guarantees short delivery routes with less CO2 emissions. We ship our products completely plastic-free. We only use FSC-certified paper as packaging material. We also reuse the packages from returns and from our producers. We send our packages with DHL GoGreen to support CO2-neutral shipping. Since our products are timeless in terms of quality and design, they are more sustainable per se than anything that is produced to be thrown away quickly. We see it as a duty to use our planet's resources sparingly and we will try to do even better in the future.

As soon as you have decided on an item, put it in the shopping cart. Once you have all the items you want in your shopping cart, click on ›Checkout‹ , enter your address and, in the last step, choose a payment method. By clicking on ›Pay now‹ your order is complete.

After completing your order, you will receive an order confirmation from us by email. In the confirmation you will find a link with which you can check the status of your order.
As soon as your order has left our warehouse, you will receive a shipping confirmation via email. Here you will find a download link to your invoice as a pdf and a tracking link.

When placing your order, you can change your delivery address in the ›Delivery address‹ step. Unfortunately, address changes are no longer possible for orders that have already been placed.

We offer you payment via PayPal, credit card, SOFORT transfer and invoice via external service providers. All of our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and carefree payment process.

You can find more detailed explanations of the individual payment methods and payment service providers in our General Terms & Conditions.

We usually process your order within 1-5 working days. As soon as your order has been handed over to our shipping partner, you will usually receive your order within Germany and Austria in 3-5 days.* In other EU countries and Switzerland it can take up to 15 days for your order to reach you.

*Due to increased order volume, delays may occur.

Our environment is very important to us and we want to avoid unnecessary CO2 emissions. That's why we ship all our products with DHL GoGreen as standard.

You can find an overview of the countries we deliver to here.

Within Germany we charge a shipping fee of 6.9 € per order. If you live in Austria, we will charge you 10 € for shipping. From a shopping cart value of 95 €, shipping within Germany is free of charge. You can find the shipping costs to all other countries here.

For the sake of the environment, we pack your order completely plastic-free. We only use paper and cardboard with FSC certification as packaging material. In order to avoid unnecessary packaging waste, we try to reuse as many packages as possible from returns from our customers and deliveries from our producers. Of course, we would be very happy if you find another use for your package.

As soon as we have handed over your order to our shipping partner, you will receive a shipping confirmation from us by email. Here you will find the tracking link with the tracking number of your package.

Within the first 14 days, you have the option of returning your products to us within the framework of the statutory right of withdrawal.

Unfortunately, it's not possible to return individual items from a set.

In case of complaints, we kindly ask you to use our returns portal and specify exactly which items from the set you wish to complain about. Our customer support will then get in touch with you promptly.

Unfortunately, in rare cases, your order may arrive damaged. We kindly ask you to report this through our returns portal to file your complaint. In the case of broken tableware, there is no need to return it to us. After verifying your concern, we will refund the amount.

You can create your return registration here. If you want to return more than 1 package, please write an email to help@onomao.com.

RETURN INSTRUCTIONS

1. Please enter your order number and the email with which the order was placed and then select the items you would like to return.
2. Select one of the given return reasons. In the next step, you will receive an email with a QR code that you can easily scan at DHL and drop off your package. Alternatively, you can print out the return label yourself.
3. Pack the items well to avoid damage in transit. It is best to use the package and packaging materials you received from us. Please make sure that the returned items are unused and in original condition so that we can refund the full purchase price. Items that are returned to us broken or used cannot be refunded.
4. Once your return has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 business days of receipt of the return via the payment method you used to make your purchase.

If an item does not have the usual quality, then you can of course complain to us. Just contact us here with your order number and describe us briefly with one or more pictures what is defective in your article. In the case of broken tableware, there is no need to return it to us. After verifying your concern, we will refund the amount.

If you want to return more than 1 package, please write an email to help@onomao.com.

COMPLAINT INSTRUCTIONS

1. Please enter your order number and the email with which the order was placed and then select the items you would like to return.
2. Select one of the given reasons for the complaint. For a better assessment from our side, describe us briefly (with a picture if you like) what is defective in your item. After that we will contact you and send you a shipping label.
3. Pack the items well to avoid transport damages. It is best to use the package and packaging materials you received from us.
4. Once your claim is processed, you will receive a confirmation email from us. You will receive a refund for the claimed items within 14 business days after we receive your claim, via the payment method you used for your purchase.

You will receive a refund for the returned items within 14 working days after the return confirmation email has been sent, using the payment method you used for your purchase.

To reduce environmental impact, we charge a small return fee that varies by location (see below). For claims, we will cover the shipping label. Refunds will be made minus the return fee:

Germany - 8€
EU (excl. Sweden, Finland) - 15€
Other countries - Send the package back with the parcel service provider of your choi

Unfortunately, exchanging items is currently not possible. However, you can easily place a new order via the online shop.

Sure, it's easy online. This way.

1. Scope

These conditions of participation apply to all competitions organized by Wystrychowski & Wystrychowski Gbr, Marienstr. 3, 50825 Cologne (hereinafter "Organizer"). Each participant accepts these conditions of participation by participating. All information in the context of this competition is provided exclusively by the organizer.

2. Participation

2.1 Any natural person who is at least 18 years old is entitled to participate in their own name. Participants who have already reached the age of sixteen but are not yet of legal age may only take part in the competition with the consent of their legal guardian. 2.2 Minors under the age of 16 and legally incapable persons are excluded from participation. 2.3 The organizer reserves the right to exclude persons from participation who violate these conditions of participation or who gain or seek to gain an advantage over other participants by improperly influencing or manipulating the competition. In these cases, the organizer can also subsequently exclude participants from the competition, withdraw prizes and reclaim them. 2.4 Participation is only possible within the period specified in the competition description. Each participant may only enter an identical competition once. 2.5 Employees of the organizer of the competition as well as employees of the companies involved in this competition and their direct relatives are excluded from participating in the competition. 2.6 Persons residing in the EU are entitled to participate.

3. Conduct of the Sweepstakes

3.1 Prerequisite for participation in the competition is the registration for the newsletter, which action is to be taken directly from the competition entry page. If a further requirement for participation in the competition should be necessary, this will be communicated directly at the opportunity to participate in the competition. The sweepstakes will be held during the specified period. All participants in the sweepstakes who meet the requirements specified in sections 2 and 3 by the time of the draw will be considered. Immediately after the participation period has expired, the winner will be randomly drawn from the participants. 3.2 A change or cash payment of the price is excluded. The prize is not transferable.

4. Settlement of Winnings

4.1 The winner will be notified by email from the organizer. With regard to the prize, each participant notified in this way is obliged to inform the organizer within one month of the notification being sent whether he or she will accept the prize. If the organizer does not receive a corresponding message within this period, the possibility of accepting the prize expires and the organizer reserves the right to identify another participant and to inform them accordingly. 4.2 If the contact information provided by the participant is incorrect (e.g. e-mail address), the organizer is not obliged to determine the correct data. The disadvantages resulting from the provision of incorrect contact information (e.g. incorrect e-mail address) are at the expense of the participant.

5. Liability for Defects

The organizer is only liable for damage incurred by the winner due to material and/or legal defects in the event of fraudulent intent, intent or gross negligence. Liability for material and/or legal defects is excluded.

6. Early Termination, Adjustment or Alteration of the Sweepstakes

The organizer is entitled to prematurely terminate, adapt or change the competition at any time without prior notice and without giving reasons if proper implementation of the competition cannot be guaranteed without appropriate measures for technical or legal reasons.

7. Privacy

7.1 The organizer uses the data received from the participants as part of the participation in the competition for the implementation and processing of the competition. You can object to the storage and use of your data for this purpose at any time by sending a message to the contact option described below. 7.2 The organizer reserves the right to announce the name of the winner on a competition page, provided the winner has not objected to this. 7.3 Upon written request to the organizer, the participant will be informed about the data stored about his person and has the opportunity to correct this data.

8. Intellectual Property/Usage Rights/Indemnification Agreement

8.1 The participant assures that none of the images published by him violate the rights of third parties and that the participant alone is entitled to dispose of the rights to the published images without restriction and free of third-party rights. The participant further declares that he has not made or will make any future disposals of the rights that are contrary to these terms of use. 8.2 If the participant infringes the copyrights, industrial property rights, labeling rights or other property rights of a third party, the participant undertakes to fully indemnify the organizer from all legitimate claims of the third party arising from the infringement. The participant is also obliged to bear the costs of the necessary legal defense, including all court and attorney fees; this does not apply if the participant is not responsible for the violation of rights.

9. Governing Law

The law of the Federal Republic of Germany applies to all legal relationships between the parties. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

1. Scope

These conditions of participation apply to all competitions organized by Wystrychowski & Wystrychowski Gbr, Marienstr. 3 50825 Cologne (hereinafter "Organizer"). Each participant accepts these conditions of participation by participating. This competition is not connected to Facebook. It is in no way sponsored, endorsed or organized by Facebook and does not create any legal claims against Facebook. All information in the context of this competition is provided exclusively by the organizer.

2. Participation

2.1 Any natural person who is at least 18 years old is entitled to participate in their own name. Participants who have already reached the age of sixteen but are not yet of legal age may only take part in the competition with the consent of their legal guardian. 2.2 Minors under the age of 16 and legally incapable persons are excluded from participation. 2.3 The organizer reserves the right to exclude persons from participation who violate these conditions of participation or who gain or seek to gain an advantage over other participants by improperly influencing or manipulating the competition. In these cases, the organizer can also subsequently exclude participants from the competition, withdraw prizes and reclaim them. 2.4 Participation is only possible within the period specified in the competition description. Each participant may only enter an identical competition once. 2.5 Employees of the organizer of the competition as well as employees of the companies involved in this competition and their direct relatives are excluded from participating in the competition. 2.6 Persons residing in the EU are entitled to participate.

3. Conduct of the Sweepstakes

3.1 The prerequisite for participation in the competition is a comment on the organiser's Facebook presence or the posting of a photo on the organiser's Facebook presence. The specific action to be taken can be found directly on the competition entry page. If a further requirement for participation in the competition should be necessary, this will be communicated directly at the opportunity to participate in the competition. The sweepstakes will be held during the specified period. All participants in the sweepstakes who meet the requirements specified in sections 2 and 3 by the time of the draw will be considered. Immediately after the participation period has expired, the winner will be randomly drawn from the participants. 3.2 A change or cash payment of the price is excluded. The prize is not transferable.

4. Settlement of Winnings

4.1 The winner will be notified by email or electronically (via Facebook) by the Promoter. With regard to the prize, each participant notified in this way is obliged to inform the organizer within one month of the notification being sent whether he or she will accept the prize. If the organizer does not receive a corresponding message within this period, the possibility of accepting the prize expires and the organizer reserves the right to identify another participant and to inform them accordingly. 4.2 If the contact information provided by the participant is incorrect (e.g. e-mail address), the organizer is not obliged to determine the correct data. The disadvantages resulting from the provision of incorrect contact information (e.g. incorrect e-mail address) are at the expense of the participant.

5. Liability for Defects

The organizer is only liable for damage incurred by the winner due to material and/or legal defects in the event of fraudulent intent, intent or gross negligence. Liability for material and/or legal defects is excluded.

6. Early Termination, Adjustment or Alteration of the Sweepstakes

The organizer is entitled to prematurely terminate, adapt or change the competition at any time without prior notice and without giving reasons if proper implementation of the competition cannot be guaranteed without appropriate measures for technical or legal reasons.

7. Privacy

7.1 The organizer uses the data received from the participants as part of the participation in the competition for the implementation and processing of the competition. You can object to the storage and use of your data for this purpose at any time by sending a message to the contact option described below. 7.2 The organizer reserves the right to announce the name of the winner on a competition page, provided the winner has not objected to this. 7.3 Upon written request to the organizer, the participant will be informed about the data stored about his person and has the opportunity to correct this data.

8. Intellectual Property/Usage Rights/Indemnification Agreement

8.1 The participant assures that none of the images published by him violate the rights of third parties and that the participant alone is entitled to dispose of the rights to the published images without restriction and free of third-party rights. The participant further declares that he has not made or will make any future disposals of the rights that are contrary to these terms of use. 8.2 The participant grants the organizer a non-exclusive right of use, unlimited in terms of time and place, with regard to all types of use for the publication of the published images on the Instagram page, the Facebook page and this website. Furthermore, the organizer is granted the right to grant simple sublicenses. Furthermore, the organizer is granted the right to edit the images transmitted by the participant, which entitles the organizer to edit and/or convert the template using analog, digital or other editing options while respecting copyright. 8.3 If the participant infringes the copyrights, industrial property rights, labeling rights or other property rights of a third party, the participant undertakes to fully indemnify the organizer from all legitimate claims of the third party arising from the infringement. The participant is also obliged to bear the costs of the necessary legal defense, including all court and attorney fees; this does not apply if the participant is not responsible for the violation of rights.

9. Governing Law

The law of the Federal Republic of Germany applies to all legal relationships between the parties. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

1. Scope

These conditions of participation apply to all competitions organized by Wystrychowski & Wystrychowski Gbr, Marienstr. 3, 50825 Cologne (hereinafter "Organizer"). Each participant accepts these conditions of participation by participating. This giveaway is not affiliated with Instagram. It is in no way sponsored, endorsed or organized by Instagram and does not create any legal claims against Instagram. All information in the context of this competition is provided exclusively by the organizer.

2. Participation

2.1 Any natural person who is at least 18 years old is entitled to participate in their own name. Participants who have already reached the age of sixteen but are not yet of legal age may only take part in the competition with the consent of their legal guardian. 2.2 Minors under the age of 16 and legally incapable persons are excluded from participation. 2.3 The organizer reserves the right to exclude persons from participation who violate these conditions of participation or who gain or seek to gain an advantage over other participants by improperly influencing or manipulating the competition. In these cases, the organizer can also subsequently exclude participants from the competition, withdraw prizes and reclaim them. 2.4 Participation is only possible within the period specified in the competition description. Each participant may only enter an identical competition once. 2.5 Employees of the organizer of the competition as well as employees of the companies involved in this competition and their direct relatives are excluded from participating in the competition. 2.6 Persons residing in the EU are entitled to participate.

3. Conduct of the Sweepstakes

3.1 The prerequisite for participation in the competition is a comment on the Instagram presence of the organizer or the re-posting of a photo on Instagram, which action is to be taken can be found directly on the competition entry page. If a further requirement for participation in the competition should be necessary, this will be communicated directly at the opportunity to participate in the competition. The sweepstakes will be held during the specified period. All participants in the sweepstakes who meet the requirements specified in sections 2 and 3 by the time of the draw will be considered. Immediately after the participation period has expired, the winner will be randomly drawn from the participants. 3.2 A change or cash payment of the price is excluded. The prize is not transferable.

4. Settlement of Winnings

4.1 The winner will be notified by email or electronically (via Instagram Direct Message) by the Promoter. With regard to the prize, each participant notified in this way is obliged to inform the organizer within one month of the notification being sent whether he or she will accept the prize. If the organizer does not receive a corresponding message within this period, the possibility of accepting the prize expires and the organizer reserves the right to identify another participant and to inform them accordingly. 4.2 If the contact information provided by the participant is incorrect (e.g. e-mail address), the organizer is not obliged to determine the correct data. The disadvantages resulting from the provision of incorrect contact information (e.g. incorrect e-mail address) are at the expense of the participant.

5. Liability for Defects

The organizer is only liable for damage incurred by the winner due to material and/or legal defects in the event of fraudulent intent, intent or gross negligence. Liability for material and/or legal defects is excluded.

6. Early Termination, Adjustment or Alteration of the Sweepstakes

The organizer is entitled to prematurely terminate, adapt or change the competition at any time without prior notice and without giving reasons if proper implementation of the competition cannot be guaranteed without appropriate measures for technical or legal reasons.

7. Privacy

7.1 The organizer uses the data received from the participants as part of the participation in the competition for the implementation and processing of the competition. You can object to the storage and use of your data for this purpose at any time by sending a message to the contact option described below. 7.2 The organizer reserves the right to announce the name of the winner on a competition page, provided the winner has not objected to this. 7.3 Upon written request to the organizer, the participant will be informed about the data stored about his person and has the opportunity to correct this data.

8. Intellectual Property/Usage Rights/Indemnification Agreement

8.1 The participant assures that none of the images published by him violate the rights of third parties and that the participant alone is entitled to dispose of the rights to the published images without restriction and free of third-party rights. The participant further declares that he has not made or will make any future disposals of the rights that are contrary to these terms of use. 8.2 The participant grants the organizer a non-exclusive right of use, unlimited in terms of time and place, with regard to all types of use for the publication of the published images on the Instagram page, the Facebook page and this website. Furthermore, the organizer is granted the right to grant simple sublicenses. Furthermore, the organizer is granted the right to edit the images transmitted by the participant, which entitles the organizer to edit and/or convert the template using analog, digital or other editing options while respecting copyright. 8.3 If the participant infringes the copyrights, industrial property rights, labeling rights or other property rights of a third party, the participant undertakes to fully indemnify the organizer from all legitimate claims of the third party arising from the infringement. The participant is also obliged to bear the costs of the necessary legal defense, including all court and attorney fees; this does not apply if the participant is not responsible for the violation of rights.

9. Governing Law

The law of the Federal Republic of Germany applies to all legal relationships between the parties. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

We will be happy to send you the relevant links to the articles or the entire article as a pdf by e-mail on request.