Shipping & Returns
SHIPPING COSTS
| Country | Shipping Costs | |
| Germany | 6.90 €* | |
| France, Netherlands, Belgium, Luxembourg | 9.50 € | |
| Austria | 10 € | |
| Norway, Switzerland, United Kingdom | up to 5 kg | 18 € |
| up to 15 kg | 32 € | |
| up to 30 kg | 60 € | |
| over 30 kg | 75 € | |
| Bulgaria, Denmark, Estonia, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Hungary, Cyprus | 12 € |
For deliveries outside the European Union, import duties (customs duties) may apply. Please note that we cannot cover any customs costs that may arise. We offer free shipping within Germany for orders with a minimum value of 190 € (merchandise value).* Gift vouchers are exempt from this regulation.
RETURN INSTRUCTIONS
If you want to return your order or part of it after a withdrawal, please follow these guidelines:
1. Print the return form
You will find a link to your return form in the shipping confirmation email. Fill it out and include it with your return so that we can later identify your shipment.
2. Packaging and condition of the merchandise
Pack the items well to prevent transport damage. It's best to use the package and packaging materials you received from us. Please make sure that the returned items are unused and in their original condition so that we can refund the full purchase price. Items returned to us that are damaged or used cannot be refunded.
3. Return postage
As we are a small company, we cannot cover the cost of returns. Please make sure that your return is adequately stamped. For parcels returned unfree and those not adequately stamped, the penalty fee of DHL in the amount of 15 € will be deducted from the return credit.
The return address is:
OWL OneWorldLogistics GmbH
c/o onomao // slow interior OHG
Ettore-Bugatti-Straße 39
51149 Köln
Once your return has been processed by us, you will receive a confirmation email from us. The refund for the returned items will be made within 14 working days after receiving the return and will be made using the payment method you used for your purchase.*
* Until the end of the year, an extended return policy of 45 days applies.
EXCHANGING ITEMS
Unfortunately, we do not offer item exchanges. However, you can easily place a new order through the online shop.