Get in touch
Contact
Returns and complaints can be easily registered here. If you have additional questions or concerns, feel free to email us at:
You can reach us by phone on weekdays between 09:00 AM and 2:00 PM at
Press
For press inquiries, we have set up a dedicated email address. Feel free to contact us here, and we will get back to you.
press@onomao.comSales
Are you interested in collaboration? Contact us here with your inquiry, and we'll respond to you shortly.
sales@onomao.com
If you are already registered with us as a B2B customer, please log in to our B2B store via your user account.
Frequently asked questions & answers
Our products are created in close cooperation with small manufacturers from Portugal. If you want to know more about our producers, you can find more information here.
We usually process your order within 1-5 working days. As soon as your order has been handed over to our shipping partner, you will usually receive your order within Germany and Austria in 5-10 days. In other EU countries and Switzerland it can take up to 15 days for your order to reach you.
Within the first 14 days, you have the option of returning your products to us within the framework of the statutory right of withdrawal.Please note the requirements for a return. You can find out more here.
We offer you payment via PayPal, credit card, SOFORT transfer and invoice via external service providers. All of our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and carefree payment process.
You can find more detailed explanations of the individual payment methods and payment service providers in our General Terms & Conditions.