Send us an email with your question or request and we will get back to firstname.lastname@example.org
Call us and we will try to help you directly on the phone. You can reach us weekdays between 09:00 and 14:00.+49 221 42360320
Stop by our store in Cologne-Ehrenfeld and ask us in person.Venloer Str. 501, 50825 Cologne
We have set up a separate e-mail address for press inquiries. Feel free to contact us here and we will get back to email@example.com
Frequently asked questions & answers
Our products are created in close cooperation with small manufacturers from Portugal. If you want to know more about our producers, you can find more information here.
We usually process your order within 1-5 working days. As soon as your order has been handed over to our shipping partner, you will usually receive your order within Germany and Austria in 5-10 days. In other EU countries and Switzerland it can take up to 15 days for your order to reach you.
Within the first 14 days, you have the option of returning your products to us within the framework of the statutory right of withdrawal.Please note the requirements for a return. You can find out more here.
We offer you payment via PayPal, credit card, SOFORT transfer and invoice via external service providers. All of our payment service providers work with the highest security standards to protect your and our data and to enable a smooth and carefree payment process.
You can find more detailed explanations of the individual payment methods and payment service providers in our General Terms & Conditions.